Customer service first. Insurance second.
I came up through customer service before I came up through insurance. I was the person on the other end of the phone when a claim went sideways, when a bill didn't match what someone expected, when a plan didn't cover what they thought it covered. That's where I learned that the policy isn't the product — the conversation is.
I studied psychology in college because I wanted to understand why people make the decisions they make when the stakes are high and the paperwork is intimidating. Twenty-five years later, that's still most of my job: slowing the conversation down, and helping someone see what they're actually choosing between.
I specialize in Medicare and retirement planning. Most of my clients are 65 and older, or about to be — figuring out Initial Enrollment, switching plans during AEP, or coordinating Medicare with Medicaid. I also write life, home, auto, and the long-term-care products that fit specific situations — usually for the same families, because once you trust someone with one thing, it's easier to bring them everything else.
If you call me, you'll get me. Not a call center, not a dialer, not a name that changes every six months. I'll tell you the truth about your situation, even when it costs me a sale. That's how an agent lasts 25 years on a small coast.